Privacy Policy for Sonic Sanctuary Studios

Effective Date: October 26, 2023

At Sonic Sanctuary Studios, located at 121 Demonbreun Street, Nashville, TN 37203, we are committed to protecting the privacy of our clients, website visitors, and anyone who interacts with our services. This Privacy Policy outlines how we collect, use, and safeguard your personal information. Sonic Sanctuary Studios is owned and operated by Harmon & Chen Productions, LLC. For any privacy-related inquiries, please contact our Data Protection Officer, Emily Carter, at [email protected] or call us at (615) 253-4000.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: This includes information that can identify you, such as your name, email address, phone number, postal address, and payment information. We collect this information when you book a session, subscribe to our newsletter, fill out a contact form, or make a purchase.
• Usage Data: We automatically collect information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this data.
• Audio and Visual Recordings: During recording sessions, we collect audio and potentially visual recordings of your performances. These recordings are stored securely and used solely for the purpose of providing our recording, mixing, and mastering services.
• Marketing Data: We collect data related to your preferences for receiving marketing communications from us. This includes your subscription status for email newsletters and your interaction with our marketing campaigns.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To fulfill your requests for recording, mixing, mastering, and other services, including scheduling sessions, processing payments, and delivering final products.
• Communication: To communicate with you about your bookings, answer your inquiries, provide customer support, and send you important updates about our services.
• Marketing: To send you promotional emails about new services, special offers, and studio news, provided you have consented to receive such communications. You can opt out of these communications at any time by clicking the "unsubscribe" link in the emails.
• Website Improvement: To analyze website usage trends, track user behavior, and improve the functionality and user experience of our website.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to subpoenas or government requests.
• Security: To protect our website and services from fraud, security breaches, and other illegal activities.
• Business Operations: For internal business purposes such as data analysis, auditing, and improving our business processes.

3. Sharing Your Information

We may share your information with the following categories of third parties:

• Service Providers: We share information with third-party service providers who assist us with website hosting, payment processing, email marketing, data analytics, and other business operations. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website if such a transfer occurs.
• With Your Consent: We may share your information with other third parties with your explicit consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use SSL encryption to protect sensitive information transmitted online.
• Firewalls: We maintain firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to personal information to authorized employees and service providers who need to know that information in order to perform their job functions.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Secure Storage: Audio and visual recordings are stored on secure servers with restricted access.

Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.

Specifically, we retain:

• Personal Information: We retain your personal information for as long as you are a client or subscriber, and for a reasonable period thereafter to resolve disputes, enforce our agreements, and comply with legal obligations.
• Usage Data: We retain usage data for analytical purposes, typically for a period of two years.
• Audio and Visual Recordings: We retain audio and visual recordings according to the terms of our agreements with clients.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer, Emily Carter, at [email protected] or call us at (615) 253-4000. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
• Analytical Cookies: These cookies allow us to track website usage and improve its performance.
• Marketing Cookies: These cookies are used to personalize your experience and deliver targeted advertising.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect the functionality of our website.

For detailed information, please review our Cookies Policy .

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes to this Privacy Policy, we will notify you more prominently, such as by sending you an email or posting a notice on our website.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Phone: (615) 253-4000
• Address: 121 Demonbreun Street, Nashville, TN 37203

We are committed to resolving any privacy concerns you may have in a timely and effective manner.

Thank you for trusting Sonic Sanctuary Studios with your personal information.